Shipping policy
Last updated: August 4, 2026
Thank you for shopping with More Nutrition US. This Shipping Policy applies to orders placed through morenutrition.us.
Order Processing
Orders containing in-stock products are typically processed and shipped within 2–3 business days. Business days are Monday through Friday, excluding federal holidays.
Processing may take longer during product launches, promotional events, holidays, or other periods of high order volume. Once your order ships, you will receive a confirmation email containing your tracking information.
Please note that processing time is separate from the carrier’s estimated transit time.
Shipping Rates and Delivery Estimates
Available shipping methods, rates, and estimated delivery times will be displayed at checkout. Shipping charges are calculated based on your order’s weight, destination, and selected shipping method.
Any free-shipping offer is subject to the threshold and terms displayed on the More Nutrition US website at the time of purchase. Unless otherwise stated, order minimums are calculated after discounts and before taxes.
Delivery dates provided at checkout or through tracking are estimates and are not guaranteed. More Nutrition US is not responsible for carrier delays caused by weather, service interruptions, holidays, incorrect address information, or other circumstances outside our control.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking activity to appear after receiving the notification.
If your tracking information has not updated for several business days, please contact our customer-support team with your order number.
Address Changes
Please review your shipping information carefully before submitting your order.
If you entered an incorrect or incomplete address, contact us as soon as possible. We will make every effort to update the information; however, changes cannot be guaranteed once an order has entered processing or fulfillment.
More Nutrition US is not responsible for orders delivered to an incorrectly entered address. Additional shipping charges may apply if an order is returned to us and must be reshipped.
Order Cancellations
Orders may only be canceled before they have been processed by our fulfillment team. Because orders may move into fulfillment quickly, we cannot guarantee that a cancellation request will be completed before shipment.
Once an order has been fulfilled or shipped, it cannot be canceled. Any eligible return must be handled in accordance with our Return Policy.
Missing, Incorrect, or Damaged Orders
Please inspect your order as soon as it arrives.
Claims involving damaged products, missing items, or incorrect items must be submitted to our customer-support team within 24 hours of delivery. Please include:
- Your order number
- A description of the issue
- Photos of the shipping box, shipping label, packing materials, and affected products
Keep all original packaging until your claim has been reviewed. More Nutrition US may be unable to resolve claims submitted without sufficient documentation.
Lost or Stolen Packages
If your shipment appears to be lost in transit, please contact our customer-support team so we can assist with an investigation.
If tracking shows that your order was delivered but you cannot locate it, please:
- Confirm the shipping address provided with your order.
- Check around the delivery location and with household members, neighbors, or building staff.
- Allow one additional business day, as carriers may occasionally mark packages as delivered before completing delivery.
- Contact the shipping carrier to request additional delivery details.
A delivered tracking status does not automatically qualify an order for a refund or replacement. Claims will be reviewed individually based on the order’s tracking history and available documentation.
Returned or Undeliverable Packages
Orders may be returned to us because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or other carrier-related issues.
If an order is returned to More Nutrition US, our customer-support team will contact you regarding available next steps. Additional shipping charges may apply if you request reshipment. Original shipping fees are nonrefundable unless the return resulted from an error by More Nutrition US.
International Shipping
Products can only be shipped to destinations available at checkout. Customers are responsible for confirming that products may legally be imported into their destination country.
International orders may be subject to customs duties, import taxes, fees, inspections, or restrictions imposed by the destination country. These charges are not included in the product price or shipping charge and are the customer’s responsibility.
More Nutrition US is not responsible for delays, additional charges, or seizures caused by customs authorities. If an order is rejected or seized by customs, a refund will only be considered if the products are returned to us unopened and otherwise eligible under our Return Policy.
Contact Us
If you have questions about your shipment, please contact the More Nutrition US customer-support team through our website. Include your order number when contacting us so we can assist you as quickly as possible.